Privacy Policy for 11th House Graphics

Effective Date: September 13, 2010

At 11th House Graphics, we value your privacy and are committed to protecting the personal information you provide. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website 11thhousegraphics.com (the "Site") and use our services.

1. Information We Collect

We collect personal data to provide you with our services and improve your experience on our site. The information we may collect includes:

• Personal Information: Names, email addresses, physical addresses, business details.
• Payment Information: Payment methods (e.g., credit/debit card information) for processing transactions.
• Media: Photos and other images provided for services.

We do not collect sensitive data, and we take all necessary steps to ensure that your data remains secure.

2. Use of Your Data

We use the personal data we collect for the following purposes:

• To process and fulfill orders placed on the Site.
• To communicate with you regarding your orders, including updates, status, and customer service inquiries.
• To improve the products and services we offer, enhancing your experience with us.

We do not use your data for marketing purposes unless explicitly requested or authorized by you.

3. Sharing Your Data

We do not share your personal data with third parties except for the following:

• Payment Processors: We use third-party payment processors (e.g., Stripe, PayPal) to handle transactions securely. These processors may collect your payment data, but we do not store or have access to your sensitive payment information.

No other third parties will have access to your personal data without your consent, unless required by law.

4. Data Retention and Account Deletion

You can delete your account or discontinue use of our platform at any time. If you wish to delete your account, please contact us or follow the instructions in your account settings.

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. If you choose to delete your account, we will securely remove your data from our systems.

5. Security of Your Data

We take appropriate technical and organizational measures to safeguard the personal data you provide, including:

• Password Protection: Your account is protected by a password that only you should know.
• Secured Storage: Your data is stored securely to protect it from unauthorized access.

While we implement robust security measures, no system is 100% secure. You are encouraged to take steps to protect your own information (e.g., using strong passwords).

6. No International Data Transfers

We do not transfer your personal data to other countries. All data is processed and stored within the country where our servers are located.

7. Children's Privacy

We do not collect data from individuals under the age of 13, nor do we allow minors to place orders on our Site. If any data is provided regarding a child, it is done so voluntarily by a parent or guardian for the purpose of ordering personalized products or services. Parents have full control over the information submitted and can request that it be deleted.

8. Your Rights

You have the right to:

• Access, update, or correct the personal data we hold about you.
• Request the deletion of your account and personal data.
• Opt-out of any communications or marketing materials you may receive from us.

To exercise these rights, please contact us using our contact form.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

• Contact Form

We are committed to responding to your inquiries and addressing your concerns in a timely manner.

Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Terms of Use for 11th House Graphics

Effective Date: September 13, 2010

Welcome to 11th House Graphics! By accessing or using our website 11thhousegraphics.com (the "Site") and services, you agree to comply with and be bound by these Terms of Use. If you do not agree to these terms, please do not use our Site or services.

1. Acceptance of Terms

By using the Site or services provided by 11th House Graphics, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. These Terms apply to all users, including visitors, customers, and those who interact with the Site in any manner.

2. User Responsibilities

You agree to:

• Provide accurate, complete, and current information when creating an account or making a purchase.
• Keep your account information, including passwords and billing details, confidential and secure.
• Use the Site in accordance with applicable laws and regulations.
• Not engage in any activities that would disrupt or interfere with the functioning of the Site.

3. Account Creation and Security

To access certain features of our services, you may need to create an account. You agree to:

• Provide truthful and accurate information when registering.
• Maintain the security of your account, including your login credentials.
• Notify us immediately of any unauthorized use of your account or any security breaches.

You are solely responsible for all activities under your account.

4. User Content

If you upload or submit any content (e.g., photos, designs, text) through the Site, you retain ownership of that content. However, by submitting content, you grant us a license to use, display, and modify the content as necessary to provide our services, including for promotional or marketing purposes.

You are solely responsible for the content you submit, and you represent that you have all necessary rights to use and grant us this license.

5. Payment and Billing

All payments for services or products offered on the Site must be made through our designated payment processors (e.g., PayPal, Stripe). By making a purchase, you agree to:

• Provide valid payment information.
• Pay all applicable fees and taxes related to your purchase.
• Be responsible for any issues related to billing or payment.

Refunds, cancellations, or adjustments to payments are handled in accordance with our Refund Policy (if applicable).

6. Intellectual Property

All content, graphics, logos, designs, text, and other materials on the Site are the property of 11th House Graphics and are protected by copyright, trademark, and other intellectual property laws. You may not use, copy, modify, distribute, or reproduce any materials from the Site without prior written consent from 11th House Graphics.

7. Prohibited Activities

You agree not to use the Site for any unlawful purposes or engage in activities that:

• Violate the rights of others, including intellectual property rights.
• Disrupt or interfere with the operation of the Site or its security features.
• Upload or distribute malicious software or harmful content.
• Engage in fraudulent activities or impersonate another person or entity.

Failure to comply with these terms may result in the suspension or termination of your account.

8. Termination of Access

We reserve the right to suspend or terminate your access to the Site and services if you violate these Terms of Use or engage in any illegal or disruptive activities. You may also terminate your account at any time by discontinuing the use of the Site and/or following the settings on your account.

Upon termination, you will no longer have access to your account or any services associated with it, and any outstanding obligations will remain due.

9. Limitation of Liability

To the fullest extent permitted by law, 11th House Graphics will not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use the Site or services. This includes damages for loss of profits, data, or business opportunities.

Our total liability to you for any claim related to the use of our Site shall not exceed the total amount you paid to us for the service in question.

10. Dispute Resolution

Any disputes arising from or related to these Terms of Use shall be resolved through binding arbitration in Arkansas Territory. You agree to resolve any claims individually, and you waive any right to participate in a class action or class-wide arbitration.

11. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Site, you consent to the collection and use of your data as outlined in the Privacy Policy.

12. Amendments to the Terms

We reserve the right to modify or update these Terms of Use at any time. Any changes will be posted on this page, and the updated Terms will become effective upon posting. We encourage you to review these Terms periodically to stay informed about any updates.

13. Governing Law

These Terms of Use are governed by and construed in accordance with Federal Laws, Arkansas Laws, and the Constitution for the United States of America. Any disputes shall be subject to the exclusive jurisdiction of the Federal courts in Arkansas Territory.

14. Contact Information

If you have any questions or concerns about these Terms of Use, please contact us at:

• Contact Form

Changes to this Agreement
We reserve the right to modify or amend these Terms of Use at any time. Any changes will be posted here, and we encourage you to review this page periodically to stay informed about our terms.

By accessing or using our website 11thhousegraphics.com and services, you agree to comply with and be bound by these Terms of Use. Usage of the site or Services is agreement to terms. If you do not agree to these terms, please do not use our Site or services.

Commerce Disclosures for 11th House Graphics

At 11th House Graphics, we are committed to being transparent with our customers about the services and products we offer. Below are important disclosures regarding our pricing, payments, shipping, and other commercial practices:

1. Pricing Transparency

All prices listed on 11th House Graphics are in USD and are subject to applicable taxes and shipping fees. Prices may vary depending on the products and services you select and are subject to change. Shipping and processing fees will be clearly outlined at checkout.

2. Payment Methods

We accept the following payment methods for all purchases made on our website:

• Stripe: Credit and debit cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Paid Invoice: Contact Us to Order via Invoice

Payments are securely processed through PayPal or Stripe, and your credit card information is handled according to industry-standard security protocols.

3. Shipping and Delivery

We offer shipping for physical products, including prints and any other tangible items. Shipping costs and delivery times depend on the destination, size, and weight of the items. Orders are processed within 2-3 business days.

We offer Free Domestic Shipping on all orders via USPS Ground Advantage. Typically, orders are delivered within 3-5 business days after processing. Expedited shipping options are also available (USPS Priority Mail) allowing you to upgrade shipping during checkout.

Shipping is Monday - Friday. We do not ship on Weekends or Holidays.

4. Return and Refund Policy

Refunds are not accepted for digital products. We do not accept refunds. However, contact us if there was an issue with your order so that we can advise the next step. We want you to be satisfied with your purchase. In the event that a refund or exchange is honored, the item must be returned in its original condition prior to processing your refund or exchange. The customer is responsible for return shipping costs.

5. Affiliate Links and Advertising

Some links on our website are affiliate links. This means that if you click on these links and make a purchase, 11th House Graphics may receive a small commission at no extra cost to you. These commissions help support the operation and maintenance of the site and the continued growth and development of products and services.

6. Sponsored Content

At times, we may include sponsored content on our website. Sponsored content will always be clearly marked as such. We only partner with businesses and services that align with our values and offer relevant, high-quality products or services for our users.

7. Customer Reviews and Testimonials

Customer reviews on our website reflect the experiences of real users. All opinions and feedback are genuinely reflective of the customer's experience. We do not provide discounts or incentives in exchange for reviews/testimonials. We always strive to present honest feedback from our users.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by 11th House Graphics. We are not responsible for the content or privacy practices of these external sites. Please review their policies before engaging with them if there is any concern.

Changes to Commerce Disclosures
We reserve the right to modify or amend our Commerce Disclosures at any time. Any changes will be posted here, and we encourage you to review this page periodically to stay informed about our disclosures.